MONZO BANK LIMITED
Financial Ombudsman decision DRN-5756995 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Monzo said it was able to register his accounts as having been satisfied but not able to remove the two defaults.Credit file reporting
He said Monzo should have treated him differently as a vulnerable customer.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5756995.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.