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American Express Services Europe Limited

Financial Ombudsman decision DRN-5756402 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr I was in sustained arrears when the account defaulted, and there was no repayment plan in place for him to pay back what he owed.Treatment in financial difficulty

AESEL has already agreed to remove the default from being reported on Mr I’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5756402.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.