MONZO BANK LIMITED
Financial Ombudsman decision DRN-5756248 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
I’m also satisfied, and indeed it’s agreed by all parties, that the adviser did make a mistake when Mr C tried to raise a new complaint on 24 February 2025.Complaint handling
Mr C complains that Monzo Bank Ltd delivered a poor level of service when dealing with a request to delete his data from its systems.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5756248.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.