Zopa Bank Limited
Financial Ombudsman decision DRN-5754208 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr M complains that Zopa Bank Limited (“Zopa”) unfairly defaulted a loan after repayments failed.Treatment in financial difficulty
Zopa needed to report a true reflection of his payment history, which it has done, so I don’t require it to do anything further to resolve this complaint.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5754208.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.