Shawbrook Bank Limited

Financial Ombudsman decision DRN-5754169 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Shawbrook was party to a credit relationship with them under the Credit Agreement that was unfair to them for the purposes of s.140A CCAIrresponsible lending

alleged that the Supplier misrepresented matters at Time of Sale that Shawbrook was liable to answer under s.75 of the Consumer Credit Act 1974Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5754169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.