Santander UK Plc
Financial Ombudsman decision DRN-5753265 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
someone contacted Santander, their mortgage provider, pretending to be them, and changed their correspondence addressesProduct mis-sold
recognition of the impact its handling of this matter has had on themComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5753265.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.