Barclays Bank UK PLC

Financial Ombudsman decision DRN-5752131 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr C is unhappy that Barclays Bank UK PLC, trading as Tesco Bank, approved his request for an account balance write-off in 2023, only to later restore the balance of his account and default his account for non-payment.Treatment in financial difficulty

Tesco maintained the hold on Mr C’s account – which had only supposed to be for 30 days – for over 21 months, until February 2025, at which time they sent an email to Mr C advising that his hold had come to an end and that the outstanding balance of his account needed to be addressed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5752131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.