Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-5751672 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr J is also unhappy that his credit file has been affected.Credit file reporting

Mr J complained to Santander about the impact this was having on his credit file and that he shouldn’t have to be liable for the debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5751672.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.