Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-5750151 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Santander made a mistake here, they didn’t amend Mrs C’s address when she told them to do so.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5750151.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.