Firms › Kroo Bank Ltd ›
Kroo Bank Ltd
Financial Ombudsman decision DRN-5749049 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£2,302redress stated in the decision
Wed Sep 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss S complains that Kroo Bank Ltd won’t refund the money she lost as the result of a scam.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5749049.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.