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Home Retail Group Card Services Limited
Financial Ombudsman decision DRN-5747118 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Credit file reporting
In the Ombudsman’s words
Miss T complains that Home Retail Group Card Services Limited trading as Argos Card irresponsibly lent to her.Irresponsible lending
Argos should also remove all adverse information regarding this account from Miss T’s credit file;Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5747118.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.