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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-5744921 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£410redress stated in the decision
Thu Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Miss F also complained about the customer service she received from RBS following these payments and during her subsequent complaint.Complaint handling
Miss F complains that The Royal Bank of Scotland Plc failed to offer her support when she was spending compulsively and experiencing financial harmSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5744921.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.