Revolut Limited

Financial Ombudsman decision DRN-5744852 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss M complains about Revolut Ltd’s actions in relation to a scam she fell victim to.APP scam refund refused

She also says Revolut incorrectly applied the excess rule; didn’t consider her vulnerability or distress; and failed to issue her with a complaint reference.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5744852.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.