HSBC UK Bank Plc
Financial Ombudsman decision DRN-5742853 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr J complains about information HSBC UK Bank Plc recorded on his credit file.Credit file reporting
Mr J complained to HSBC about what had happened. In its final response, sent in February 2025, HSBC said Mr J was warned he had until 27 March 2024 to repay his overdraft and the consequences if he failed to do so.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5742853.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.