Halifax Limited

Financial Ombudsman decision DRN-5741897 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Ms C complains that the policy followed by Bank of Scotland plc trading as Halifax for joint accounts left her vulnerable to financial abuse, by her former husband (Mr C). And that it didn’t have appropriate safeguards in place and failed in its duty to protect her assets.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5741897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.