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Lloyds Bank PLC
Financial Ombudsman decision DRN-5739246 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
He was subsequently surprised to discover that he was paying 29.7% on the whole balance and much more in interest on the original balance.Interest and rates
Mr C complains that Lloyds Bank PLC (‘Lloyds’) didn’t provide him with sufficient information to enable him to make an informed decision about loan consolidation.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5739246.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.