Barclays Bank UK PLC

Financial Ombudsman decision DRN-5737323 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Due to health and personal reasons, Mr R was unable to meet the contractual repayments when they became due on the loan and numerous discussions were had between Mr R and Barclays about his circumstances and the impact this had on his ability to repay the loan.Treatment in financial difficulty

Mr R complains about a career development loan with Barclays Bank UK PLC (Barclays) and is unhappy that a default has been registered with credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5737323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.