MONZO BANK LIMITED
Financial Ombudsman decision DRN-5735295 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
failed to refund his lost funds after he fell victim to what he argues was an authorised push payment (APP) scamAPP scam refund refused
He also says they did not respond to his Data Subject Access Request (DSAR)Complaint handling
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5735295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.