HSBC UK Bank Plc
Financial Ombudsman decision DRN-5734630 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
HSBC agreed to pause repayments, interest and charges until March 2024Treatment in financial difficulty
Mr C has complained that HSBC UK Bank Plc unfairly defaulted his loan account, which included having previously taken more than one repayment a month, and communicating poorly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5734630.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.