Tranzfar Ltd

Financial Ombudsman decision DRN-5734500 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to carry out a foreign currency transfer that he instructed and has not refunded the paymentPayment delayed or failed

Tranzfar’s lack of response and inactivity demonstrate that it has not paid due regard to Mr C’s interestsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5734500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.