Barclays Bank UK PLC

Financial Ombudsman decision DRN-5733191 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

Mrs D complains that Barclays Bank UK PLC (Barclays) are breaching the Equality Act 2010 by not allowing her attorney to access the app.Identity checks and access

After registering a Power of Attorney (PoA) with Barclays, B as the attorney complained to Barclays as it does not allow attorneys to use the app.Bereavement and power of attorney

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5733191.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.