CA AUTO FINANCE UK LTD

Financial Ombudsman decision DRN-5731091 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr M complains that a vehicle he acquired via a hire purchase agreement with CA Auto Finance UK Ltd wasn’t of satisfactory quality.Product mis-sold

Pay Mr M £100 compensation for the unnecessary delay in dealing with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5731091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.