ACI-UK LIMITED

Financial Ombudsman decision DRN-5729842 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs M complains that ACI UK Limited (ACI) have been harassing her in pursuit of a debt they haven’t proven she owes to them.Treatment in financial difficulty

ACI didn’t uphold Mrs M’s complaint, but did apply a period of breathing space placing her account for a period of 30 days while they dealt with her complaint and a further 30 days following them issuing their final response letter to her.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5729842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.