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Wise Payments Limited
Financial Ombudsman decision DRN-5728971 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Wise also accepts that it referred to the wrong term when it wrote to Miss S to let her know it had decided to close her account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5728971.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.