Santander UK Plc
Financial Ombudsman decision DRN-5728596 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£4,539redress stated in the decision
Wed Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Ms S has complained that Santander UK Plc won’t refund the money she lost after falling victim to a scam.APP scam refund refused
Adjust Ms S’s credit file entries to reflect the balances those accounts would’ve had had that loss not happened, and remove any adverse data caused by that loss.Credit file reporting
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5728596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.