Barclays Bank UK PLC

Financial Ombudsman decision DRN-5727839 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

It’s outside the remit of this service to investigate complaints about complaint handling, so I won’t be able to comment on this further.Complaint handling

Barclaycard has acknowledged in its final response that it could’ve done better and has apologised for any inconvenience caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5727839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.