Firms › Oakbrook Loans Limited ›
Oakbrook Loans Limited
Financial Ombudsman decision DRN-5724950 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mr P complains Oakbrook Loans Limited, trading as Oakbrook Loans (Oakbrook) unfairly reported a default for his fixed-sum loan to the credit reference agencies (CRAs).Credit file reporting
Mr P’s loan started in February 2024 and in September 2024 he contacted Oakbrook to let them know he was having some financial difficulties following a family bereavement.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5724950.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.