Kroo Bank Ltd

Financial Ombudsman decision DRN-5722637 Upheld

Upheldoutcome, as published by the Ombudsman

£17,924redress stated in the decision

Tue Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr R complains about the actions of Kroo Bank Ltd when he fell victim to a scam.APP scam refund refused

Kroo had paid Mr R £50 to apologise for the time it had taken to investigate his complaint and its lack of updates about that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5722637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.