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Rightcard Payment Services Limited

Financial Ombudsman decision DRN-5721889 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss E has complained that Rightcard Payment Services Limited, trading as Lemfi, won’t refund money she says she lost to a scam.APP scam refund refused

I accept that there were some service failings from Lemfi while it was investigating Miss E’s complaint.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5721889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.