MONZO BANK LIMITED
Financial Ombudsman decision DRN-5721605 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
He highlighted he had a gambling addiction which was a vulnerability, and Monzo should have identified the spending was out of character for how the account had been run.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5721605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.