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Financial Ombudsman decision DRN-5721454 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr C’s wife passed away in 2023. Mr C contacted NS&I in July 2024 as he believed that his wife had held a £2 premium bond in her name. He completed a bereavement formBereavement and power of attorney

The complaint ... complains that National Savings and Investments only refunded £1 for a £2 bond, and that it gave out wrong information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5721454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.