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PRA Group (UK) Limited
Financial Ombudsman decision DRN-5720477 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
PRA shouldn’t have contacted Mr H directly in January 2024, February 2024 and May 2024Service failure
Rules cited
FCA DISP (Dispute Resolution), Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5720477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.