Santander UK Plc
Financial Ombudsman decision DRN-5719999 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Santander had been irresponsible in its management of the overdraft facility and hadn’t provided support when he’d experienced financial difficultiesTreatment in financial difficulty
Santander should have done more to support Mr S with the issues he was experiencing with problem gamblingSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5719999.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.