Kroo Bank Ltd

Financial Ombudsman decision DRN-5719399 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr Z has said that in April 2024 he was forced to send £200 from his Kroo account to a third party.APP scam refund refused

Mr Z complains about how Kroo Bank Ltd (“Kroo”) hasn’t refunded £200 he says he lost, and about how it has dealt with things.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5719399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.