MONZO BANK LIMITED
Financial Ombudsman decision DRN-5718823 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Tue Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr K complains that Monzo Bank Ltd (“Monzo”) won’t refund him money, which he says he lost to a scam.APP scam refund refused
Monzo told this service that it recognised the service it provided could have been better, it said there was some delays in its response to Mr K and along with this it said Mr K’s scam claim wasn’t mentioned in its final response letter, when it should have been.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5718823.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.