Vodafone Limited
Financial Ombudsman decision DRN-5718103 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
he wanted the negative information to be removed from his credit fileCredit file reporting
He was waiting for an assessment for a medical condition which affected his concentration, organisation, and the ability to manage day-to-day tasks like handling bills, understanding formal letters, and staying on top of deadlines.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5718103.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.