Gain Credit LLC

Financial Ombudsman decision DRN-5712836 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,073redress stated in the decision

Mon Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr O complains Gain Credit LLC trading as Lending Stream lent to him multiple times when he could not afford to repay the loans.Irresponsible lending

Mr O complains as well that after he’d submitted his complaint Lending Stream failed to assist – it did not suspend interest and instead he says he was pressurised into entering a repayment planTreatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5712836.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.