TSB Bank plc

Financial Ombudsman decision DRN-5710981 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mr S said ‘Board of Resolutions’ mandates were handed in at two TSB branches to change IB’s signatories in November 2024, but TSB didn’t confirm receipt.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5710981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.