Santander UK Plc
Financial Ombudsman decision DRN-5710937 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
He wasn’t able to cancel an international standing order when he needed to, and he’s had trouble obtaining confirmations of the payments he’s made.Payment delayed or failed
Mr F complains about the level of service he’s received from Santander UK Plc when making a number of international payments.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5710937.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.