Barclays Bank UK PLC

Financial Ombudsman decision DRN-5708503 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Barclays agreed the manner in which he had been spoken to was inappropriate and apologised for its agent’s language and tone.Complaint handling

I agree that he has been spoken to unprofessionally. I also agree with the investigator that compensation of £50 represents a fair and reasonable reflection of the hurt caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5708503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.