Santander UK Plc
Financial Ombudsman decision DRN-5707014 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs R’s executors have accepted the outcome but Santander has not, so I have focussed my decision on the remaining element in dispute in this complaint. Which is whether Santander provided an effective warning or not and is therefore liable to refund 50% of Mrs R’s losses.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5707014.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.