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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-5706714 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Mon Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr G’s account was in arrears by £376.08 in December 2022 and I can see that an arrears letter was sent to him.Treatment in financial difficulty
Alphera Financial Services accepts that there was a delay in its response to Mr G’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5706714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.