HSBC UK Bank Plc
Financial Ombudsman decision DRN-5703273 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K has complained HSBC UK Bank Plc won’t refund multiple payments he says he made and lost to scams.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017, FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5703273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.