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Zempler Bank Limited
Financial Ombudsman decision DRN-5699744 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£31,250redress stated in the decision
Wed Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
B, a limited company, complains that Zempler Bank Limited trading as Cashplus (“Cashplus”) hasn’t protected it from losing money it paid to two of Cashplus’s customers as a result of fraud.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5699744.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.