Lloyds Bank PLC

Financial Ombudsman decision DRN-5698554 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

revoked Mr B's Internet accessIdentity checks and access

revoked access to Internet banking for her son Mr B when they registered a replacement attorney under her power of attorney (POA) documentBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5698554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.