HSBC UK Bank Plc
Financial Ombudsman decision DRN-5698421 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
She is also unhappy about the service she was provided when she reported the issue.Complaint handling
Mrs I complained to HSBC in March 2025 that it had sent her personal data to the incorrect address.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5698421.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.