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Lantern Debt Recovery Services Limited
Financial Ombudsman decision DRN-5697548 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Lantern didn’t uphold his complaint, so Mr J brought it to our service to be considered, in addition to the debt not being proven Mr J didn’t feel that Lantern had dealt with his concerns properly.Complaint handling
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5697548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.