MONZO BANK LIMITED
Financial Ombudsman decision DRN-5696236 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr Y has complained about Monzo not refunding several payments he says he made and lost to scams.APP scam refund refused
Monzo also offered £100 as a proactive offer for the delays in handling the scam dispute and in crediting funds.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5696236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.