HSBC UK Bank Plc
Financial Ombudsman decision DRN-5692782 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr P says that when he complained to HSBC about this, his complaint was poorly handled and it was closed after the first final response letter had been sent.Complaint handling
Mr P complains that HSBC UK Bank Plc didn’t treat him fairly when communicating with him about transactions he was attempting to make on his account.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5692782.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.