Go Car Credit Limited

Financial Ombudsman decision DRN-5692499 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

During a period of financial difficulty, Miss B applied for a Debt Relief Order (DRO)Treatment in financial difficulty

Miss B also raised concerns with GCC’s communication with her – specifically, its request for payment while the DRO was in place and the way its agent spoke to her over the phone.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5692499.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.